OUTSHINE Telephone Training & Resources Ltd

Specialist training in employer engagement, phone and face-to-face skills, sales and customer service. With 30+ years experience, we deliver practical, tailored training that builds real confidence in your team.

EMPLOYER ENGAGEMENT TRAINING
Built for Supported Employment Professionals

We are a specialist training organisation with over 30 years experience working across the supported employment sector, helping teams across England, Scotland and Wales build real confidence in employer engagement phone skills and face to face.

We know that connecting with the right employer contact isn't always straightforward, and for many staff it can feel daunting. Our training is designed specifically to address that, whether your team are just starting out or looking to sharpen existing skills. We work equally well with anxious beginners and experienced practitioners.

Our courses are available both virtually and on-site, and we tailor everything to suit your organisation's size, focus, and the people you support. Whether you're a small local provider, Council or a large NHS Trust, there's an approach that fits.

Our clients span councils, NHS Trusts, universities, colleges, and private organisations, giving us a broad understanding of the challenges teams face at every level.

Visit our website and head to 'Employer Engagement' to explore the range of courses we offer, and get in touch to discuss a tailored solution for your team.

We have many free resources - please connect to 'Audrey Bodman' on LinkedIn to take advantage of many tips and strategies she shares on a regular basis.